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Returns & Refunds

We guarantee to refund via store credit any item that you are not totally happy with when returned in accordance with our Returns & Refunds Policy.


Returns

Should you wish to return purchased goods for any reason, please contact us to confirm your return within 14 days of receipt of your order.

Any goods sent back without prior consent from Canuk Gear will be sent back at your cost.

Returned goods must be new, unused, and in their original packaging.

You must provide us with a tracking number for the return and your original order number.

Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.

NASB Inc
91 King Street
Suite 174
Bowmanville
L1C 5E2
Ontario
CANADA


Damaged / Faulty Goods

In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund via store credit.

Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above.

We will refund via store credit any postage costs incurred when returning items back to us.

We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.

Your replacement goods will be shipped (or your payment will be refunded via store credit) within 14 days of receipt of your return.


Exchanges

If you would like to exchange your item(s) for different products in our range, please contact us first, within 14 days of receiving your order.

Returned goods must be new, unused and in their original packaging.

Please detail which item(s) you would like to receive as a replacement.

We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs, via store credit.


Refunds

We will refund the cost of returned goods via store credit. Shipping costs are non-refundable.

We do not store credit the cost of returning the goods, except for returning faulty or damaged goods.

Refunds will be made by store credit only, within 14 days of receipt of your return.


Store Credit

In the event that a product that you have ordered has gone out of stock and we are unable to reach you, we will automatically apply store credit to your online account.

At Checkout > Payment Method: Click Store Credit to apply the amount to your order. If your order amount requires further payment, please also select the applicable payment method that you will use for the remaining balance.

Store Credit does not expire.

Store Credit balance can be viewed at: My Account > Store Credit (left hand menu). You can also send your Store Credit to a friend.

Use your Store Credit while placing your order with our Customer Support team.